Clinic service associate
We are searching for a caring and customer-oriented individual to join our amazing clinic services team! In this high-impact role, your contributions are crucial to our business, and you will have an opportunity to learn a ton of new skills, while growing your career.
Your ultimate priority is to provide a truly exceptional patient experience, while also helping to drive business at the clinic where you work.
Our clinic services team of professionals are a passionate and motivated bunch! They are intelligent and friendly people who love helping others, and love being part of a collaborative and supportive team.
If you are looking for an opportunity where you can provide a meaningful service to patients at various stages in their journey to better hearing, we’d love to connect with you to share more about this exciting role!
What you will do:
The Clinic Services Associate is the face of Hearing Solutions. You will be first friendly smile that our patients see when they walk through a Hearing Solutions door.
The right person for this role is someone who truly enjoys helping and communicating with people first and foremost. You should also be patient and comfortable interacting with seniors. To be successful in this role, you should be capable of building relationships and establishing trust and influencing behaviour and decisions.
In addition, you must be detailed and systems savvy to be able to learn various systems and processes. This role has its fair share of office administration, so someone who can effectively juggle and manage various priorities with ease will find it easier to fulfill the requirements of this role.
What you bring:
- • Post secondary education or equivalent experience
- • Experience in customer and/or sales focused role
- • Excellent verbal and written communication skills
- • Strong telephone skills, with the ability to articulate clearly and cold call effectively
- • Team player who takes ownership to meet personal goals, but also supports the department in achieving outcomes
- • Proactive customer service approach, with strong listening skills
- • Strong organizational and multi-tasking skills
- • High level of attention to detail and follow-through skills
- • Experience in a goal-oriented, KPI driven, and performance-based work environment
- • Proficient with MS Office and other business systems and technology
- • Personable and a naturally friendly individual who can naturally build relationships, most often with the senior demographic
What’s in it for you?
Besides an opportunity to work with a stellar group of people, you will receive a competitive salary and bonus opportunity, health and dental benefits and employer matching RRSP program, training opportunities, as well as opportunities for advancement.
Next Steps:
As a part of our hiring process, we require applicants to complete a 30 minute online pre-employment profile assessment.
We strongly recommend taking the assessment in an environment where you can focus and not have any distractions. There is also a practice test available that we recommend you begin with.
Hearing Solutions is an equal opportunity employer that values respect and diversity in the workplace.
Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment.
Appointment coordinator
We are searching for an experienced and passionate individual to join our amazing appointment contact center team! This is an important role where your contributions will have meaning and impact, and where you can learn and grow your career.
If you are a motivated customer service professional who is looking for a role where you can provide outstanding service to patients at various stages in their journey to better hearing, we’d love to connect with you to share more about this exciting role!
What you will do:
This patient interacting role entails providing an outstanding customer experience by efficiently booking clinical appointments in our appointment center. Key responsibilities in this role include, handling both inbound and proactively making outbound calls, building relationships with patients, scheduling their appointments, maintaining a patient database, while working in a performance-driven and supportive team environment.
What you bring:
- Post secondary education
- Minimum 2 years’ experience in customer service, call center or related capacity
- Excellent verbal and written communication skills with experience handling a high volume of both inbound and outbound calls
- Ability to speak clearly and confidently while promoting our products and services
- Personable and a naturally friendly individual who can build trusted relationships, most often with a senior demographic
- Proficiency using CRM system (customer relationship management) and/or online booking platforms and experience maintaining electronic patient files
- Team player who is driven to meet personal goals, but also who supports the department in achieving national outcomes
- Top notch organizational and multi-tasking skills, with a commitment to excellence
- Experience in a goal-oriented and performance-based call center is considered an asset, but not a requirement as training is available
- Interest in hearing healthcare and commitment to helping others
- Excellent organization and follow-through skills
- Proficiency with technology and systems, including Outlook, Word, Excel, ERP/business systems, MS Teams or other online sharing/collaborations platforms
What’s in it for you?
Besides an opportunity to work with a stellar group of people, you will receive a competitive salary and bonus opportunity, health and dental benefits and employer matching RRSP program, participation in contests and performance incentives with opportunities to win prizes, personal development and training opportunities, as well as opportunities for advancement.
Next Steps:
As a part of our hiring process, we require applicants to complete a 30 minute online pre-employment profile assessment.
We strongly recommend taking the assessment in an environment where you can focus and not have any distractions. There is also a practice test available that we recommend you begin with.
Hearing Solutions is an equal opportunity employer that values respect and diversity in the workplace.
Hearing Solutions is committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Please let us know if you require accommodation at any stage of the recruitment.